Quote from: holydarkness on September 24, 2024, 05:11:55 PM

OP, though I can't see if this is relevant to your situation [yet], to be clear of any doubt, for future reference, and to get a better context of your situation, what resolution method had you made before escalating it to the forum? Just the chat on their chatbox as shown on your screenshot? Live support? Email? PM their rep?

Just the chat. It was such a blatant lie I didn't bother to entertain it any longer. It's clear they have no customers and I wanted to warn others before they fell victim.

Quote from: Russlenat on Today at 03:54:26 AM

OP should coordinate with BETFLEXI first since the account closure is only based on suspicion of "using automated systems to exploit potential loopholes." That’s my suggestion for now, especially since the casino seems committed to resolving the issue. If it’s still not resolved on your end, feel free to update us here, and we’ll discuss whether their decision is fair.

Where's the commitment? They haven't provided any evidence and use seemingly flawed arguments to why their action is justified. They claim I've tried to blackmail them, etc. They've attacked my character that I must be using an alt for my bad acts instead of providing facts. They claimed I did admit to automating etc. They've tried to make it look like 13k wagered is somehow indicative of using automated systems to exploit loopholes which is just blatantly false.

Quote from: Russlenat on Today at 03:54:26 AM

OP should coordinate with BETFLEXI first since the account closure is only based on suspicion of "using automated systems to exploit potential loopholes." That’s my suggestion for now, especially since the casino seems committed to resolving the issue. If it’s still not resolved on your end, feel free to update us here, and we’ll discuss whether their decision is fair.

@aBETFLEXI, if you’re investigating the situation, please provide a timeline for the account in question so they aren’t left waiting indefinitely. Is there anything in your TOS regarding investigation time for cases like this, or has it ever happened before?

I will coordinate with them publicly here. I'm still waiting for the evidence which has not been provided.

I don't think anything like this has happened here before. I think they have no users at all. My deposits have a very low ID and the withdrawals are even lower. We're talking single digits for withdrawals.