Quote from: Betflexi on Today at 10:15:28 AM

Quote from: Russlenat on Today at 03:54:26 AM

OP should coordinate with BETFLEXI first since the account closure is only based on suspicion of "using automated systems to exploit potential loopholes." That’s my suggestion for now, especially since the casino seems committed to resolving the issue. If it’s still not resolved on your end, feel free to update us here, and we’ll discuss whether their decision is fair.

@aBETFLEXI, if you’re investigating the situation, please provide a timeline for the account in question so they aren’t left waiting indefinitely. Is there anything in your TOS regarding investigation time for cases like this, or has it ever happened before?

Thank you for your kind suggestion and for your objective perspective on the matter. However, from our interactions thus far, it is evident that this user is a bad actor whose sole intention is to harm our interests. Therefore, we have decided not to engage further with him through any medium. Additionally, he has proven to be dishonest. Contrary to his claim of having 2000 units locked in his account, he had significantly less.

To clarify, we did not ban this user immediately after the system flagged his account for abuse. The chat moderator first reached out to him via the chatroom to inform him of the perceived abuse. He revealed his intentions within just 60 seconds of receiving the message, which indicates that his course of action was premeditated before registering on our platform, as evidenced by the chat screenshot he posted. It was only after it became clear that this user was uninterested in any investigation or mediation that we blocked him to prevent further harm.

Upon offering him a support email with the assurance that his issue would be thoroughly reviewed and promptly updated, he refused. Instead, he insisted on posting on Bitcointalk with the intent of ridiculing us and provoking others to post similar content to place a scam notice on our announcement page. This behavior suggests that he may be a sponsored actor aiming to discredit our new casino.

Now, addressing the issue at hand.

Our Slots play at 8-second intervals, while Dice plays at 6-second intervals. In 30 minutes, a maximum of 225 spins is possible for the slot game (with an 8-second interval) and 300 spins for the dice game (with a 6-second interval). However, this user played 427 games in 20 minutes, which would only be feasible if he were playing both Slots and Dice simultaneously, which is not possible. Hence, the system flagged his account.

Regarding a first-time offender, our usual protocol is to issue a warning after confirming the infraction, refund the deposit, and provide an opportunity to start again with a clearer understanding of our guidelines. However, in this particular instance, the individual has shown no intention of seeking a resolution.

1. The individual appears to possess considerable knowledge about Bitcointalk and its operations, yet chose to engage with us using a new ALT account. This raises the question of why they did not disclose their full Bitcointalk identity. Their decision to hide behind an ALT account and their reluctance to engage openly casts doubt on their intentions.

2. Additionally, despite alleging negative views about our platform, the individual proceeded to register, which suggests a possible ulterior motive. This act raises concerns of potential exploitation or other concealed agendas.

Given these circumstances, we have no desire to engage further with this individual, in alignment with their apparent lack of interest in engagement. It should be noted that their account was suspended due to violations of our rules and attempts at blackmail.

It should also be noted that he did, in fact, admit to using some form of exploitation tools when he stated, 'Even if I did use them, I did not gain any advantage.' How could he assert that he did not gain any advantage from something he allegedly did not use?

It is not just about us. Breaking the rule of any casino would get you same result anywhere.

We would refrain from commenting further about this issue. Thank you all

Christ, you're too transparent.

1 spin per 8 seconds, 1 dice roll per 6 seconds. Where do you get these numbers from Huh

Quote from: Betflexi on Today at 10:15:28 AM

It should also be noted that he did, in fact, admit to using some form of exploitation tools when he stated, 'Even if I did use them, I did not gain any advantage.' How could he assert that he did not gain any advantage from something he allegedly did not use?

Guys, am I living in lala land? This is getting really silly. They're trying to twist words that literally contain a condition in them. 'Even if I did use them, I did not gain any advantage.'

How clear do I have to make it here? They're exit scamming. I've asked many times how this could even result in an advantage and ontop of that this amount of spins isn't even that much.