Quote from: mexcycle on Today at 09:00:58 AM

Two days ago, I used their payment system to complete the payment on a website. They said that there was a problem with the currency and seized 749.9
USDT of my currency. Then they said that I needed to do KYC and AML. I did both. The customer service attitude was very unsatisfactory. It has been 2 days and the customer service has not responded at all! I feel that this is a scam, because I also did the real-name authentication KYC on the swap website, which is this website changenow.io This payment system website is simply a garbage website. The customer service attitude and speed are garbage. Don't use this website to buy items.

https://pay.cryptomus.com/pay/b77b8110-cbf2-4d32-a4cd-03211d957736

Can you upload the screenshot of your chat for us to verify your complaint, Two days, I believe, is not enough to fully verify the documents that you've submitted, I don't want to call your complaint premature but have you asked them how many days it will take to verify the documents you've submitted, Some platforms took a a week or even more to verify the documents.

They did a campaign and the payment was smooth between Cryptomus and the participants and they have a ongoing campaign on many social media sites. not the best time to blow their reputation.
I'm sure they will do another round of campaigning here and will likely address your concern. Well, hopefully