Quote from: pakhitheboss on September 29, 2024, 09:17:29 AM

Quote from: shirin1361 on September 29, 2024, 12:03:15 AM

Quote from: holydarkness on September 27, 2024, 04:43:41 PM

Quote from: shirin1361 on September 26, 2024, 10:44:50 PM

Quote from: holydarkness on September 26, 2024, 03:59:00 PM

Oh, then allow me to rephrase my previous answer,

"umm... then re-do it?"

There are past cases with other casinos where their players are also required to re-perform KYC. And unless there is something wrong with the previous identification you [or someone else] submitted, the simplest solution is to re-perform it as asked. You've passed it before, you'll pass it again now.

Inconvenient? Maybe, yes, but I think it'll be far easier to resubmit the information than to "raise a complaint", unless your KYC encountered some issue that you deemed unjust. On that case, then yes, it'll probably be better to raise a complaint and get to the root of the situation than keep re-submitting your data.

I just did the first confirmation
Now they asked me to send a screenshot of my wallet with email and IP address
which I sent but they still did not reply
If they ask for advanced approval, I will do it, no problem

I have no complaints, I am sending the necessary documents, just waiting for the email response

How long has it been since you submitted each and every document they requested? If it's still within the time-window, I suggest you to patiently wait. If it took [let's say] more than a week or perhaps even longer, kindly let me know and I'll try to nudge someone on their team to look into the process.

Today is the fifth day. I sent all the information and documents they asked for three times, but I still haven't received an answer

I am sorry to hear that you are facing such an issue but I am glad to see holydarkness getting involved. He is known to resolve problems and he has replied earlier that give the casino at least a week if the problem exceeds more than a week then do contact him. It would not look nice if you came here and counted every day as a week means 7 days. Please do have some trust in the casino and the individual who is known in the forum for resolving issues on behalf of others due to his reputation here.

My account was closed with balance
They asked me for confirmation
After a week, they sent me a link to send documents
They accepted my live confirmation
But every document I send to confirm the address is rejected
Water and electricity bill with my name
Postal code certificate
Tax certificate
Bank statement
They all rejected
All these documents are accepted in Iran
Today they answered me that we will no longer approve you if this is completely unfair
This site plays with my soul and nerves every time