Quote from: holydarkness on September 30, 2024, 09:22:53 PM

Quote from: shirin1361 on September 30, 2024, 07:04:16 PM

Hello, I did not receive any email, they only asked me for these documents through support, and I sent them

Subject: Account at Risk request for unlocking

1. BCGame Username
2. Registered Email Address
3. One Deposit Transaction (TXID)
4. Commonly used IP Address
5. Commonly used device

Note - the email must be sent from the email address registered to your BCGame account

Yes, the email you mentioned and expected here, if I understand the situation correctly from both sides, is exactly what I asked you, patiently, several times, to wait. As you've submitted everything that they asked, they'll forward all the data to their verification third party, of whom will be the one conducting verification. This third party service has their own time frame and their own heap on their plate. Some things can be done in matter of hours, minutes perhaps, some take weeks. Other case with other casino [though this is borderline unacceptable] took months.

Patience. If by Wednesday evening you still haven't get any reply from them, let me know and I'll try to see if they can ask around the verification team on what stalled your progress. Otherwise, this time you're currently on is still within the acceptable timeframe for a verification.

Umm... You know what? Make it Thursday. Reach me on Thursday evening instead of Wednesday. And from the time being, I'll appreciate if you can stop spamming this ANN thread.

Hello, I received the email reply 😍😍 I only have a problem with sending documents and the size of sending documents. How can I change the size of the document to 50 megabytes?