Quote from: holydarkness on Today at 04:22:08 PM

Quote from: taiappu on Today at 08:29:43 AM

Please help me

[...]

Please move your thread to scam accusations board [in case you don't know what I am referring to, it's the same board you commented on someone else's case]. The button to move a thread is at the bottom left of this page. Also, please supplement the thread with adequate supporting evidence. It can be a conversation with their team, your deposit, or anything that can support your narrative.

However, like what Wapfika pointed out, it's most likely a dead end and the thread will only serve a purpose of warning other players, given the casino doesn't have any representative here.

Quote from: taiappu on Today at 08:29:43 AM

Why does "CEG" not reply? !

Please tell me.

I've explained this on accesstakashi's thread. Summarized, Curacao is having an overhaul with their gambling licensing and authorities. Basically, the four master license holder [CEG, GC, Antillephone, and CIL] no longer have authorities over casinos who operates in Curacao, and the governing body is currently under GCB, which will later transferred to CGA.

Quote from: Wapfika on Today at 02:18:48 PM

AFAIK issue that handle by license provider itself is very slow to move while in your case you are accused for money laundering and they already refunded your deposit money. I’m just confused on why they refunded you instead of confiscating the money if the issue is money laundering which is against the law.

@Holydarkness might help you give an insight on how to handle your case because in my opinion this case is already at the dead end considering that this casino doesn’t have any representative in the forum.

One of the official and law-abiding course of action upon a suspicion of ML activity, where the player can't prove that their fund is not part of ML and/or to refuse KYC [and through the process, SoW verification], will be to return the deposit to the originating address.

Thank you for your opinion🙇

What I want to know most is why "GCB" does not reply to emails sent to the casino's complaint email address! For over 40 days

"GCB" does reply to emails sent to other email addresses

Also, as I said before

What happens if the license is changed during the complaint?