Quote from: holydarkness on Today at 01:33:35 PM

Quote from: pakhitheboss on Today at 01:14:29 PM

Quote from: holydarkness on Today at 12:46:27 PM

That extra clause of the restricted teritory is specifically for games provided by NetEnt. If he played games provided by NetEnt, then yes, he's on a difficult situation [which I assume BC will have it blocked from Iran by default], but BC have several providers, not just NetEnt, so there is a chance that he didn't breach any ToS, since he didn't play games that's prohibited for Iranian.

He is submitting documents that he wrote are accepted by Iran and in this scenario when a country is blacklisted by the game provider it feels like he did play some games. I am from a country where online gambling is not a crime and we do not fall under any blacklist. Anyway as you suggested it is better he comes up with an accusation thread wherein the team will come up with the reason why his account got closed and why those funds that he deposited were not allowed for withdrawal. I hope he provides evidence that supports his accusation.

A game provider. Singular. NetEnt.

The added restricted teritory you provided is a clause by NetEnt, BC hosts a lot of games by several providers, not just NetEnt,

https://talkimg.com/images/2024/10/05/iV8Q8.jpeg

Given the dozen number of providers, there is a chance that he doesn't even play NetEnt, as there is a big chance BC made it unavailable for Iranian to access NetEnt games. Iranian [and thus, shirin1361] can still access BC and plays other game by other providers. Thus, the clause you snipped was not breached, and that his KYC kept getting rejected for other reason.

It'll be best if he have his own topic and explain everything in clear details. Perhaps the reason why his KYC got rejected was already explained by BC and if he provided screenshots of their conversation, this reason can be easily understood by overseer.

By sending ID card and video and selfie, I easily confirmed the identity of being alive. Then they asked me for proof of address. I sent the utility bill for the last three months, but they did not accept it. I went to the bank and got a three month statement but again they rejected it. I thought maybe the problem was the size of the photo, but I sent it with any size, but it was rejected again

Then they gave me an email that this email does not exist at all
Here you can see the screenshots

https://t.me/+f6aNnqAohFIzNjY0