you can always post any issues here and their customer representative assigned to this forum will assist in taking the matter up to those who can solve it.
That's likely where you're wrong. If you check the message history of the Betfury account, you will see that they hardly communicate with the community in this thread. Their manager appears here from time to time but only to post promotional posts. By the way, it's been over a year since the Betfury manager last answered a user's question in this thread.
However, if we talk about other social networks, I see that Betfury managers sometimes respond to users on Telegram.
Well, my bad if that indeed be the case, its been over a year since I last played on betfury, and because of that, I am not as active on this thread like I used to back then, and my comment above is based on how I believe the customer rep treated issues raised by players on this thread back then, since I thought everything was still exactly the same as it used to be, but then, my bad again..
But anyways, it's nothing serious, if the manager or customer rep stopped answering issues related to betfury casino that is raised here, but will do when the same issue is taken to telegram or any other of their social account, it simply tells us that the manager is no longer as active here as he or they used to be, which to me is quite understandable since their signature ad campaign is no longer running here as well, possibly they no longer see why they should be active here, not good but not bad as well, as long as the casino is still operating normally, and issues are still being treated, even though it's outside the forum.