Quote from: taiappu on October 03, 2024, 08:29:43 AM

Please help me

I'm a Japanese player

I'm using a translator so my English is incorrect

Sorry

I had my unjust winnings confiscated by the casino.

This casino had a "CEG" license when I submitted my complaint, but it was later changed to a "GCB" license.

My complaint was approved by "CEG" and they started to resolve the complaint, but after two exchanges with the license, I suddenly stopped hearing from "CEG" and 40 days have passed.

I sent several emails to check the situation, but there was no reply.

Also, I have not received a reply to "CEG" general inquiries, but only to the email address I used to submit the complaint. If I make an inquiry to another email address, I receive a reply within about 24 hours.

Why does "CEG" not reply? !

Please tell me.

↓↓↓
This is what I submitted to "CEG"'s complaint form

I deposited $10,000 and told the live agent that I applied in advance for a 50% cashback up to a maximum of $20,000 before playing. I played $1.40 x 25 spins on slots and $10,000 x 1 play on live blackjack, winning a total of about $19,503 and tried to withdraw the money, but they said it was money laundering and that my winnings were confiscated! When I tried to withdraw the money, they only refunded the amount I deposited! I asked for the full refund of my winnings of $9,503. I had confirmed with the live agent multiple times in advance that I could withdraw the money if I played 1x the amount I deposited. There are no restrictions on all cash plays, and you can get a cashback if you play 20 times or more! There are also extreme fluctuations in the payout! For example, playing $1 baccarat followed by $10,000 baccarat, etc. I confirmed this multiple times with the live agent. I cannot tolerate them cheating players with attractive bonuses. I asked for the full amount of my winnings of $9,503.

I'm so sorry to hear about you! It sounds frustrating. Especially if you did everything correctly by qualifying with live agents several times. He is concerned that casinos have changed their licenses and have not responded to complaints already made.

In the event of a lack of responsibility by the CEG, they may transfer their duties or responsibilities to the GCB, especially if the casino changes its license. It could also be a case of miscommunication between the casino and the licensing organization. Have you tried contacting GCB directly regarding your situation after they have your license?

In this situation Perseverance is important. Continue to document everything and try to inform the new committee with all the evidence gathered. Additionally, posting your activity on trusted casino forums can help you gain a lot of visibility. climb and help you get a faster response.

I hope everything works out for you! It is always a concern when casinos do not honor their agreements. And it's great that you're sharing your experiences here to raise awareness about these practices.

Quote from: CryptSafe on October 09, 2024, 04:40:48 AM

Quote from: Nrcewker on October 09, 2024, 02:20:34 AM

I wonder how you people come to these shady casinos. Before deciding to play there, have you checked the reviews? https://www.trustpilot.com/review/www.cosmocasino.com. The reviews are very bad. Many people have complained about their ill behavior towards their players. You should be thankful that at least you got your deposit back. Many people are not able to get that much either. Nevertheless, nothing can be done other than battling with their customer support. You set an example for the newbies to never join these types of untrustworthy casinos. Go for casinos with a good reputation like Stake.com and a new yet promising casino like luckydiamond.io.

Yes OP was lucky to have received his deposit back in full because if it happens to be some other casinos, it would have been a straight direct ban or restrictions on OP account without OP being able to access it I think OP should just do away with the casino as he already got his deposit. Maybe look out for another casino but this time a proper research should be done on the casino of choice and looking out for reviews about people opinions or experience with the casino so that he does not have any issues again. I think this would help OP minimise his risk of encountering such situations in the future.

I completely agree It's nice that the OP at least returned her deposit. With many online casinos available It is therefore very important to conduct thorough research before investing large sums of money. One thing I found useful was to look at casinos regulated by reputable licensing agencies such as the British Trade Commission. or the Malta Gaming Authority These tend to have stricter rules to protect players, plus these types of forums are great for reading real experiences and reviews from other players, so the OP can avoid any issues. in the future with unfamiliar employees

In addition to checking Checking customer service response times Clarification of bonus policy And whether or not there's a history of complaints can help reduce the risk. Hopefully the OP can find a better, safer option next time.

Quote from: Potato Chips on October 10, 2024, 11:54:37 PM

Has anyone else got a lengthy PM from OP? I don't think I'm the only one...

It appears they are being suspected of multi-accounting but in another casino. And with casino guru receiving findings of same data sets e.g. cookies, device id, etc with other users so IDK what to think about this thread anymore. OP's alibis weren't convincing as well. Thoughts?

This might be fascinating, or even a red flag for some. Internet gambling forbids the creation of multiple accounts, and if the casino matches their information with the cookie or device ID, this might explain why they kept the OP's winnings. I feel sorry for their situation, but this casino is very serious about this issue since it's a measure to protect bonus and upgrade abuse. It may affect their business and the game's reputation.

If the OP is lying, then there has to be a clear reason for clearing the name of the OP, which will imply evidence that he never went against the rules and regulations. But if it were possible to multiply the ratings, then well, it is no wonder why the casinos are skeptical. I think that in this case, transparency is always better and should be maintained and kept on level ground. Otherwise, it undermines the whole concept of how such disputes are settled.