Quote from: 11Croco on Today at 09:31:03 AM

Quote from: TIMOM on October 12, 2024, 06:46:08 AM

SCAM. They cancelled the withdrawal of money twice, they can’t give a reason.

Please let us know what reasons for the withdrawal cancellation were provided by the support team?

ATTENTION: Please do not share your personal information here. All personal data should be submitted through the official support email at support@11croco.com or via the online chat on the website 11croco.com.

Don't know if the user would able to know the reason why his withdrawal got cancelled. But I think the best approach here is to let him know that he can contact you thru pm then discuss those issues he encounter, then you are the one who will come with your technical team to solve his issue.

Anyways the people who claim that he's withdrawal cancelled didn't post anything to update his case so maybe we cannot assume that his issue is true or not.

For the mean time maybe focus to apply those suggestions given by people since somehow this is for betterment of your casino.