They mentioned rules 3 and 9 which basically is multiaccounting and cheating...
These types of violations among gamblers are pretty common. I've seen similar complaints from others but with different casinos. Makes me wonder if they're all using the same system to detect these violations. I’m guessing most account complaints are because of this.
Anyway, I think you’ve done your part by contacting support. You could also try reaching out to their representative on the forum.
Check out their announcement thread here:
https://bitcointalk.org/index.php?topic=5319611.0And try messaging the account:
https://bitcointalk.org/index.php?action=profile;u=3165064.
They are not the same. It is Betplays.com, different logo. If I did violate that rule of multiaccounting or cheating on any way, for sure I wouldn't accuse them here because they would indeed give proof for everyone to see and discredit me. But who cheats and barely win 150 usd in 2 months... I had many winnings and losing bets which is normal for everyone. They just do not want to pay and they are just scam.