Quote from: shirin1361 on October 17, 2024, 08:48:14 AM

Quote from: holydarkness on October 17, 2024, 06:35:13 AM

Quote from: shirin1361 on October 16, 2024, 11:56:30 PM

Quote from: holydarkness on October 16, 2024, 04:59:33 PM

I see, let me try to reach my contact and see what happened. My guess is, it's a simple interdepartment communication delay, where one team has approved your KYC and deemed everything is good, but the other department that's in charge to lock your account hasn't been notified.

Thank you very much for your follow up and help

Wait for a couple more hours [if it haven't resolve itself already]. BC told me that it's their standard procedure, to have a 24 hours waiting period for an account to be unlocked after a manual verification. Kindly inform me if 24 hours [add couple more hours just to be safe] has passed since your KYC being approved and you still locked out from your account.

Thank you very much. I will wait, as soon as my confirmation is accepted, I am very happy. If manual confirmation is also needed, I have no problem. I will wait until my account is opened

I am happy to announce that my account has been released after verification