Hey, this is Zane from Rainbet. Could you please jump on the live chat and ask for Zane?

If there was a violation of our Terms of Service (TOS), I might not be able to assist, but I can review your case again once I confirm your username.

Please understand that we carefully review each account before deciding to freeze funds. This action only happens in cases of sportsbook abuse, and your account must be flagged both by our provider’s system (Betby) and by Rainbet's system.

If confirmed, we proceed with refunding your deposit and then closing your account. I assume in your case, you've already withdrawn your deposits and additional winnings, which resulted in the account closure.