A quick look at your trust pilot page tells me you are a fairly new business, but the negative tint on withholding deposits or winnings doesn't send a good picture to be honest  & if you are going to be clipping everyone's wings you are likely to have less customers coming your way sooner or later...and btw seeing these complaints could mean you have a lot of promotions which can be a mouse trap for many that can easily be labelled as promo abuse...but hey you have a business to run and you will play by your rules just hope you exercise some leniency as a warning ⚠️