What a sick exchange, I'm glad that I am not using it, getting a help from them seems to be a pain and telling that it's a security issue on your case and not able to help them is crazy.
I need to get back into my account. Kraken not even replying to me now.
If the support can't even help you out and not replying to you. I guess you need to make more noise through making threads from different crypto platforms and forums so that you'll be heard by them. Try to post it also on their sub-reddit.
https://www.reddit.com/r/Kraken/