Quote from: holydarkness on November 07, 2024, 10:19:50 PM

Quote from: CryptoLoveee on November 06, 2024, 09:43:33 PM

I’ve just completed the advanced KYC process they requested, so now it’s a waiting game. Let’s see how long it takes for them to process it...

waited 1 week with 10k blocked cause they wanted more documents of the ones they already asked, it's crazy. even why? It’s insane. I haven’t done anything unusual, just happened to win three bets lol

I can understand your frustration. But, to be fair, AFAIK, BC uses a third party verification, much like other casinos. So the speed of the process of verifying it will completely dependant to the third party and not BC. Though if by weekend we're still to hear from them, I'll poke someone from BC, see if they can perhaps push some nerve of Veriff staff with hope to get a priority on verifying your identity.

All in all, yes, this is now back to waiting game. I am asking you to be a bit patience and rest assured that I'll give my best to see to the bottom of your case.

Okey verification is done and accepted. and yet money blocked and no answer from BC Game...

https://ibb.co/NV1DjRf

It's absolutely crazy that, even after two weeks, they still haven't provided any explanation for freezing my funds.