We use a tool to detect multi-accounting, and if a customer has deposited without documents, it's just a no-brainer to ask for documents to withdraw.
This statement confused me. Will your site ask for documents if multiple accounts have been detected or will y'all ask for other reasons? If it's the latter, it doesn't make any sense since y'all keep stressing no KYC.
Also, as @panjul07 mentioned, using fraud reasoning as a tool is common in crypto gambling sites and I hope your team doesn't resort to this unethical tactic.
To ensure a fair and enjoyable experience for all players, any detected instances of multi-accounting, bonus abuse, or free spin misuse will result in immediate account suspension. In certain cases, we may offer players the choice to forfeit winnings, bonuses, or free spins to retain access to their account; otherwise, a permanent ban will be enforced. We prioritize transparency and fair play, and we ask our players to respect these guidelines.