Quote from: iv4n on November 09, 2024, 07:22:26 PM

In the end, you didn't remove this rule? I am confused... you didn't clarify anything. You "provide extra playtime and enjoyment" at the player's cost, and that's fine, we are speaking about slots. But if you have a limit on withdrawal that means that if some player gets lucky and hits something nice while having fun risking his money you will not pay. This type of rule is beyond logic... you allow people to play slots with a max $10 spin, but if they win something really big you will just hold with your "max winning" rule and you will not payout. And slot players know how risky can be to play slots with that amount...

I fell for this trick a couple of times and never again. I also advise others not to try to play slots in casinos that have this "max win" and "max withdrawal" rule.

I appreciate your understanding and hope this helps clarify my standing.

Thank you for sharing your concerns. I understand how important it is for players to feel confident about potential winnings, especially on high-stakes games. We’ve listened to player feedback, and I’m happy to clarify that we’ve removed the “max win” rule for regular gameplay.

Currently, our bonuses come with a fixed max withdrawal limit. For example, the first deposit bonus has a maximum withdrawal of $15,000, the second deposit bonus is capped at $20,000, and the third at $25,000. For the first deposit bonus, the minimum deposit is $30, and players can withdraw up to 833x their deposit.

We value transparency and want our players to feel secure, knowing they can access their winnings. Thank you for helping us improve with your feedback! 😊

Quote from: Fivestar4everMVP on November 09, 2024, 07:46:25 PM

And one problem I never will stop having with casinos is allowing users to deposit without kyc verification, and then when it comes to withdrawing the money, they start asking for kyc..
And let me also say that I agree with you, isn't it a breach of the terms and conditions of the casino if for whatever reason, they ask a user for kyc verification when they have advertised themselves as a no kyc casino?

As a no kyc casino, not even multi-accounting should make the casino impose kyc verification on a user, they need or have to find another way of dealing with such issue, demanding kyc verification is a total breach of their terms and conditions.
Except the terms and conditions states that kyc verification may be required in such a case where a user is suspected of multi-accounting, then it simply means that the casino is not truly a kyc free casino, there is no two ways about this..

Thank you for bringing this up. At our casino, we pride ourselves on being a KYC-free platform. We don’t require KYC for deposits or withdrawals, and our goal is to keep the process as smooth as possible for our players.

We only request KYC verification in rare cases where there’s clear evidence of fraudulent activity. For example, if a player is found to be using two accounts to cheat or exploit bonuses unfairly, we may need to verify their identity to protect the integrity of the platform. However, simply having multiple accounts without fraudulent behavior does not trigger KYC. Otherwise, players can enjoy their experience with us without any KYC requirements on withdrawal.

We’re committed to keeping our platform straightforward and trustworthy. Thank you for your feedback!