We use a tool to detect multi-accounting, and if a customer has deposited without documents, it's just a no-brainer to ask for documents to withdraw.
This statement confused me. Will your site ask for documents if multiple accounts have been detected or will y'all ask for other reasons? If it's the latter, it doesn't make any sense since y'all keep stressing no KYC.
Also, as @panjul07 mentioned, using fraud reasoning as a tool is common in crypto gambling sites and I hope your team doesn't resort to this unethical tactic.
And one problem I never will stop having with casinos is allowing users to deposit without kyc verification, and then when it comes to withdrawing the money, they start asking for kyc..
And let me also say that I agree with you, isn't it a breach of the terms and conditions of the casino if for whatever reason, they ask a user for kyc verification when they have advertised themselves as a no kyc casino?
As a no kyc casino, not even multi-accounting should make the casino impose kyc verification on a user, they need or have to find another way of dealing with such issue, demanding kyc verification is a total breach of their terms and conditions.
Except the terms and conditions states that kyc verification may be required in such a case where a user is suspected of multi-accounting, then it simply means that the casino is not truly a kyc free casino, there is no two ways about this..