niyvi

Quote from: niyvi on November 09, 2024, 11:22:26 AM

Thank you for sharing your experience and feedback. We truly value our community's input, and your comments have sparked an important change. We understand that limitations like the one mentioned can be discouraging for players looking to get the most out of their gaming experience.

After considering your feedback, we've decided to remove the rule limiting maximum winnings from wagering bonuses to 5x the initial bonus amount.

We strive to create an environment where players can enjoy their favorite providers, even when using a VPN for accessibility, as long as it complies with our terms. Your voice helps shape this space, and we appreciate your contribution to making our platform better.

We hope this change will enhance your experience and reignite your interest in joining our community

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Quote from: niyvi on Today at 08:54:20 AM

Thank you for sharing your concerns. I understand how important it is for players to feel confident about potential winnings, especially on high-stakes games. We’ve listened to player feedback, and I’m happy to clarify that we’ve removed the “max win” rule for regular gameplay.

Currently, our bonuses come with a fixed max withdrawal limit. For example, the first deposit bonus has a maximum withdrawal of $15,000, the second deposit bonus is capped at $20,000, and the third at $25,000. For the first deposit bonus, the minimum deposit is $30, and players can withdraw up to 500x their deposit.

We value transparency and want our players to feel secure, knowing they can access their winnings. Thank you for helping us improve with your feedback! 😊

Thank you for bringing this up. At our casino, we pride ourselves on being a KYC-free platform. We don’t require KYC for deposits or withdrawals, and our goal is to keep the process as smooth as possible for our players.

We only request KYC verification in rare cases where there’s clear evidence of fraudulent activity. For example, if a player is found to be using two accounts to cheat or exploit bonuses unfairly, we may need to verify their identity to protect the integrity of the platform. However, simply having multiple accounts without fraudulent behavior does not trigger KYC. Otherwise, players can enjoy their experience with us without any KYC requirements on withdrawal.

We’re committed to keeping our platform straightforward and trustworthy. Thank you for your feedback!

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Quote from: niyvi on November 09, 2024, 04:29:56 PM

Thank you for your input. It's true that bonuses are attractive to slot players, especially since slots contribute 100% towards wagering requirements. However, we want to be transparent that our bonuses come with a maximum withdrawal limit. This is because we see bonuses as a way to provide extra playtime and enjoyment, with the trade-off of certain restrictions.

While it's true that players take on more risk when trying to meet wagering requirements, bonuses can still be an ideal option for those who prioritize fun and extended gameplay. If a player prefers fewer restrictions and more straightforward play, using their real balance is a better option, as it avoids the wagering risks and withdrawal limits associated with bonuses.

We appreciate your understanding and hope this helps clarify the options

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Quote from: niyvi on November 09, 2024, 08:47:30 AM

Thank you for your thoughts . We welcome players who use bonuses as intended, but unfortunately, we do encounter cases where some try to exploit our offers in ways that go against the spirit of fair play. For example, there have been instances where players use bonus funds to collect high-value features on large bets, then switch to real money to activate these features for profit. This type of tactic is unfair to other players and goes against the purpose of our bonuses, which are meant to enhance the experience for everyone.

Regarding VPN access, we allow it specifically to help players affected by game provider restrictions, not to bypass our platform’s policies. With over 30 global game providers, our platform already offers functionality to access games from virtually anywhere. Additionally, we have systems in place to detect multi-accounting and other activities that could unfairly impact other players, ensuring a fair gaming experience for everyone.

Thank you again for allowing us to clarify our stance on fair play!

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