We're going to make this community a jury, we'll be transparent about all complaints from disgruntled users, the whole community will judge, and 5-8 random people will decide how we should handle such cases. We already have 15k users and no one complains, except for the bonus hunters who don't even respond when we inform them that their account is blocked. It's fact.
To my mind, you chose a very good strategy. The demand from people is on no KYC casinos, which you fulfil and also another demand is that people want to feel safe and secure when gambling on a website. If something wrong happens, Bitcointalk is the first website where people come and open scam accusation threads.
There was a talk about multiple accounts and I want to know, what happens when two relatives play from the same computer or the same IP address? Should they do KYC verification? If they do and they prove that it's two different accounts, will they have a permit to continue gambling?
As a no kyc casino, not even multi-accounting should make the casino impose kyc verification on a user, they need or have to find another way of dealing with such issue, demanding kyc verification is a total breach of their terms and conditions.
Except the terms and conditions states that kyc verification may be required in such a case where a user is suspected of multi-accounting, then it simply means that the casino is not truly a kyc free casino, there is no two ways about this..
I agree with this statement. No KYC means no KYC, there shouldn't be exceptions and if there are, it will frighten people.