It's been two days since my KYC verification, and I'm still wondering why they even required it...just because I won 10k? Why don't they ask for it from losing players? I'm 100% confident there's no wrongdoing on my part. no multi-accounting, no involvement of another person, and no exploiting bugs or anything shady. I'd never do that. Yet, here I am, with my funds locked for three weeks and no resolution or clear communication.
Even when they eventually unlock my account and claim everything is fine, this kind of treatment is unacceptable. It’s not how a reputable company should operate. I've never experienced anything like this with any legitimate site.
Well that's actually common practice. These checks, or whatever they call it, are often dragged to last forever, no clue why they do this. In some cases we saw here it took weeks and months, not only with BC but also with many other sites.
If you did nothing wrong you don't have to worry, in the end you will get paid. I know it's annoying to wait but unfortunately that's really common.
Been trough similar stuff myself and I know how bad it is, especially when you know there is literally nothing to investigate. You get worried and think they try to screw you over. I also got my money in the end and all the feeling bad was for nothing. But until I was paid I had a terrible time as well.
I get what you're saying, but of course, I feel bad. it's my money that's blocked for no reason. I was planning to buy back BTC before the Trump election, and now I can't because my funds are stuck without explanation. It’s frustrating when they act like the money isn’t even mine.