Quote from: Mahdirakib on Today at 03:11:35 PM

Quote from: nonnozeus on November 10, 2024, 04:41:24 PM

in fact they do not send any calls to the telephone number or any text messages to validate the withdrawal
They have never responded to the emails I send every day and in the chat they always write that the operators are busy

Unfortunately, they haven't replied to my email as well. They had replied to me within 4 days when I reached them previously. But they haven't replied to me yet at this time. Ten days have been passed already, which is enough time in my opinion. Is there any deposited funds in your account? Or is it all from the bonus money? You should create a flag against 8bet.io even if your balance has come from bonus only. Their system is messed up, and there is lack of professionalism from them.

Well yes, from what I can figure out from OP's opening post and the image he provided later on, he has 80.797 USDC that he got from bonus, after meeting the minimum threshold.

I would give the casino a benefit of a doubt, thinking that maybe there is a problem with OP's own attempt to withdraw. Perhaps there is a wd fee that exceed OP's total balance, thus with minimum 80 USDC withdrawal plus wd fee, his total balance of ~80.8 USDC didn't cover the wd requirement and can't be processed. Or perhaps OP didn't meet one of the criteria of withdrawing from bonus [minimum wager or others] aside from the minimum wd amount.

But FAIK, the root of the issue itself is the inability to verify account [which needed to confirm withdrawal via OTP]. So... those things above aside, even if the reason why OP can't WD is because he is yet to meet other requirement, they should have helped him with the account verification method.

With all of those said, if OP raised a flag, and we're yet to hear anything from their rep one week from today, with current narrative, I think I am compelled to support the flag.