I see your point, but I still can’t justify how they take such an absurdly long time to check something as straightforward as verifying if someone is multi accounting. It should be easy to detect and provide evidence if it’s true. I’m 100% confident I’ve done nothing wrong, and that makes this even more frustrating. it tilts me because I know they’ve got nothing.
And why am I banned from betting in the meantime? Just because I won €10k on parlays? I can even show you the games, it was all on parlays on big markets, i could play everywhere and im an idiot i choose a crypto site thinking i dont have to give documents and was faster and easier to bet with crypto.
Mistake i should not do again
https://ibb.co/fkghLD2this are bets i won, serie A, Liga 2.
Yes, I will have to agree that it's a relatively simple check that probably took less than an hour. However, kindly bear in mind that you are not the only one submitting complaint and have issues with them. You stand with other hundreds of user, that they have to handle too. There is a quite big chance that your case went to the middle pile of other case [hopefully they adopt first-come-first-serve system] that I'll hope I can get my contact to move it to the top pile.
Though I said that I'll nudge my contact yesterday, I haven't done it, as it was a weekend, and I decided last second that I would like to give them some privacy, given my means of communication is their personal contact. I'll escalate it today with other cases I have in hand.
Edit: OP, heard back from them. Kindly check your account, it should now be unlocked and you can withdraw and use their other features normally
I understand your perspective, and I agree that even if they're dealing with account checks from 2-3 weeks ago, it's still a significant issue. Locking an account and then taking weeks to verify whether there’s actually a problem is a huge disservice to the users.
anyway, thanks for pushing the case and using your contacts to help out. Hopefully, this will speed things up and get it sorted quicker.