Yes, I will have to agree that it's a relatively simple check that probably took less than an hour. However, kindly bear in mind that you are not the only one submitting complaint and have issues with them. You stand with other hundreds of user, that they have to handle too. There is a quite big chance that your case went to the middle pile of other case [hopefully they adopt first-come-first-serve system] that I'll hope I can get my contact to move it to the top pile.
Though I said that I'll nudge my contact yesterday, I haven't done it, as it was a weekend, and I decided last second that I would like to give them some privacy, given my means of communication is their personal contact. I'll escalate it today with other cases I have in hand.
Edit: OP, heard back from them. Kindly check your account, it should now be unlocked and you can withdraw and use their other features normally
I understand your perspective, and I agree that even if they're dealing with account checks from 2-3 weeks ago, it's still a significant issue. Locking an account and then taking weeks to verify whether there’s actually a problem is a huge disservice to the users.
Regarding this, again, AFAIK, many big casinos [BC included] use a third party to do KYC verification. As such, the speed of verification is completely at the hand of that third party.
anyway, thanks for pushing the case and using your contacts to help out. Hopefully, this will speed things up and get it sorted quicker.
And for this... I think you misunderstood my last post wrongly? Especially the "edit" part? After some talk with my contact, they told me that your account has been restored and you can withdraw as normal. Or were you saying you're still locked out? Kindly tell me if you still are, I'll promptly inform my contact.