Quote from: stafstor on November 12, 2024, 07:09:49 PM

Quote from: krrkrr on November 12, 2024, 12:39:20 AM

annnnd I'm another scammed user.

Should I post here the whole story ?

Hi!
We contacted via email freewallet-report@tutanota.com

Yes, I advice you to post your story here.

Owkaaay (:
I've added two lines since my mail to you.

START
my account was created beginning of may 2018.. I gradually sent there some fantom coin, then some classic moneo.. then some « normal » moneo, which was mainly from MinerGate … and then, in 2020, a nice sum in monero… in 2021, I converted most of my XMR in DOGE and ETH back and forth… and nothing until

Please not that all hours here UTC +1 and that when I say « I reply » in the following text, it means that I reply to a mail from the free wallet support with all previous correspondence included, as I’m used to do, with all kind of support. I just don’t copy all hail and goodbye (« regards", « hello", etc… as it’s irrelevant to understand the story). My quote are in orange, theirs in purple.

09/09/24 23h50: I decide to convert my DOGE coins back to ETH. And that’s when everything started. I was blocked to do so for no reason, which is way stupid as it was a conversion inside freewallet. No withdraw.
Then while I’m searching for the reason, I notice that some photos and ID are required now.. I think: ok, maybe it’s because I didn’t send anything back then. So, I upload my ID Card and the photo with the « attention » text. And add the 2FA.

10/09/24 02h03: I send a mail to support about the problem.

10/09/24 06h41: they reply: "Please send us the screenshot that captures your issue. » OK fine.

10/09/24 20h43: I notice my account is suspended, so I send the picture, give some more information, like my account, the original mail from my account, etc… and I ask why I was suspended ?

11/09/24 16h58 : I got a reply … the one everybody knows now: "We have detected suspicious activity on your Freewallet account and want to ensure the safety of your funds. As a precautionary measure, we have temporarily suspended withdrawals until the verification process is completed."
So, I reply; at 19h06: "That’s weird: I already did so two days ago… (ID card, photo, etc…)… and you don’t know ?"
it was really weird as I didn’t try to withdraw anything at the time. So,I add: "Suspicious activity ?? Which one ? I didn’t make a thing (except checking the balance once every three months) in years. So please, share. »

12/09/24 01h23: "Please submit previously requested information." But I just did two days ago, right ? So I reply: "already did Huh

what am I supposed to do ?? You want ID, you got it, you want picture, you got it !!!!
and in the meantime: Please submit previously requested information, too."

12/09/24 18h01: "Even if you have uploaded a photo with the "Attention" image to the app, please also attach it to your response in this ticket. We can advise you if the photo meets the requirements of the procedure. » Meh. Owwwkay.

12/09/24 20h44: so I send all pictures and info again.. adding: "And what about the suspicious activity ?? I need to know… if someone is doing something with my account, I need to know what and take mesures from there."
13/0924 01h04: "We'll review submitted information and get back to you as soon as possible. »

20/09/24 10h15: One week later, nothing. So I reply to the same previous email: "so ? it’s been a week already…"

21/09/24 02h02: "We'll let you know as soon as there are any updates. »

23/09/24 10h26: "I’m sorry but it doesn’t take two weeks to validate an EU ID card… «

26/09/24 14h25: I got a mail. "1) Please take a photo with the 'Attention' image according to the instructions from our previous request.

2) Kindly provide us with the following documents initially issued by the service provider as a PDF file and displaying your name and residential address:

- Bank Statement
- Household Register Excerpt
- Council Tax Bill
- Utility Bill (Electricity/Water/Gas)
- Telecom Bill (Internet/Landline/Cable TV)

3) Do you remember the name of the platform you used to send crypto to Freewallet in 2021?

Please screenshot the TxID leading to Freewallet in that sending platform account interface."

Wow. that’s rich. the first part, I already did. TWICE. WTF ?!
The second part, well, is that enough ? what about my credit card number, my DNA map and a martini ??
The third part, well, Minergate is now closed. EVERYBODY KNOWS THAT. Any people who were in the crypto scene knows about Minergate, how they operated, how they went down. So, that’s so rich, I should say called them Elon Musk. Plus, I had several transactions in 2021.. from Minergate, from some pools (yeah I tried mining for two years) and from my personal monero wallet.

So, ok, let’s do my best, I’m a good guy…

26/09/24 16h50: "Here you are:
- photo with said text.
- electricity proof of address
- gaz bill
- internet bill
There was crypto from Minergate on one side and on the other side, I sent XMR (Monero) directly from my personal wallet.
Problem: Minergate is down now and as you probably know, they stopped at the end of last year. There’s no website anymore.
About my own wallet, I’ve added the screenshot with the two XMR transactions with the included pictures. "

02/10/24 03h50 (one can notice how each time, the latency is increasing… and fast !): "We'll review submitted information and get back to you as soon as possible."

and then, I wait. For a month ??

29/10/24 23h54: "we’re one month later, more or less…
so ?"

30/10/24 03h52: "Please respond to the original ticket."

and what did I just did ? my previous reply includes ALL correspondance from the beginning, so they should know.
But from this point, every time I reply, their system send me a new ticket number. Hilarious.

31/10/24 10h16: I reply "that’s the original ticket Huh

? there’s no other ??"
31/10/24 10h22 (ohh that was fast): "Thank you for submitting your documents. Our team is currently reviewing them but it may take a while longer. We will get back to you as soon as we possibly can."
Ah yes, it’s not the same color, it’s because this mail was NOT from Freewallet support , but from info@freewallet.org.

1/11/2024 14h29, just 2 minutes after I receive another notification for a third or fourth ticket number from them, for no reason: "Our team will contact you as soon as we have any news. "

It doesn’t get old, aye ?

06/11/2024 22h00: as I had no reply, I decided to try if I still can’t convert some DOGE coins to ETH.. (still no withdrawal at this point, you noticed ?).. AAAAND MY 2FA code is not good anymore. Fortunately, I wrote it somewhere, just in case (of course, in a way that no one would understand). So, I know my code is right.

06/11/2024 22h11: I begin to lose it: "any news about what exactly ?
You wanted ID, you got it.
You wanted bills (proof of address), you got it
You wanted info about previous transactions, you got it
You wanted a photo of me, with said text, you got it.
And now, I noticed my 2FA code has changed ?!
what are you doing to my account Huh

what is the purpose there ?? If you intend to keep my cryptos for you, just plainly say it !!
I’m sick and tired. it’s been two months since I can’t access my funds !!!!"

07/11/2024 05h10: "Please be patient and wait for the reply via the initial ticket.
Freewallet can't change the 2fa codes and has no intention of doing that. "

THAT. WAS. THE. ORIGINAL. AND. ONLY. TICKET. DAMN. IT.

and then, out of nowhere:
09/11/2024 04h52: "We've already sent you a reply in another chat.

Please do not create multiple support tickets for the same issue! It doesn't speed up the process, on the contrary: it takes us even more time to sort out all your tickets. "
what the hell are you talking about Huh

what chat ? we’re talking using email !! I didn’t create multiple support ticket, only one. Your system decided to create more by itself. All my mails are with all correspondance all the time , so you should know !!

09/11/2024 14h20: "I didn’t create any multiple support tickets: your system did. Every time I reply to you like that, I got a new support ticket.
I’m denied access my funds for months… stop stalling !!"

and that’s when I posted on reddit, I think…
since that, I noticed that we are hundreds around the world that were scammed by these guys.

and then:
11/09/2024 13h11: "1) Please take a new photo with the "Attention" image in standard lighting so we can clearly see the details on your phone screen.
2) Please submit a full-page screenshot from your external service where we can see the whole hash, destination address, and amount. "
at this point, everybody reading that would remember that I already send the photo TWICE.. and the screenshot ONCE. But maybe there are asking a screenshot from Minergate which closed last year ? Did anyone know some guy from Minergate so they could relaunch their website for me ?? Nope ? Damn.

and one minute later:
11/11/2024 13h12: "We've already sent you a reply in another chat.
Please do not create multiple support tickets for the same issue! It doesn't speed up the process, on the contrary: it takes us even more time to sort out all your tickets. "
this too, it doesn’t get older than that, aye ?

11/11/2024 15h48: "I already did. Twice. Stop stalling.
I’m filing a complain to [author: I don't put the whole mail there, I tried to make them understand I don't intend to let go... you get the idea]
I've provided you two times with what you asked. You stalled for more than a month for your so called verification process. There are hundreds of people with the same problem and it’s quite documented. [cut]
You will give me back my assets. You can even convert them back to XMR and send them back to my personal wallet, I don’t care. (it’s in my history: 43Lhux [cut] )
I can even create an eth or DOGE wallet , same thing. But you will give me back my assets. now.
and if you legal team wants to contact me, you already have all informations about me to get in touch."

and the reply ? naaah, I'm sure you already guessed it !
and 40 hours later:
13/11/2024 06h28: "We've already sent you a reply in another chat.
Please do not create multiple support tickets for the same issue! It doesn't speed up the process, on the contrary: it takes us even more time to sort out all your tickets. "

13/11/2024 13h55: THERE IS NO « ANOTHER CHAT » , I ONLY REPLY ON TO THE SAME MAIL FROM THE BEGINNING. STOP STALLING.

And here we are. I needed to tell that with some kind of funny/comedy in it… we got a saying in France: « sometimes, joke is the politeness of despair » (and of course, english is not my native language, so I'm sorry if there are some mistakes here and there)