Quote from: aurel57 on Today at 12:31:59 AM

Quote from: bubbAJoe on November 18, 2024, 09:58:06 PM

Well, silly me. I didn't know you could purchase directly from FutureBit so I bought an Apollo II 1TB from BitCoinMerch.

Sam from BitCoinMerch just informed me that there is nothing they will do about my ded Apollo II because it's 3 days out of their 30-day warranty. Yes, 3 days. Delivered on Oct 15, went ded on Nov 17.

So word to the wise, think twice before buying from a place like BitCoinMerch that only offers a 30-day warranty.

I'm hoping for mercy from FutureBit. I filled out their support form yesterday, but last time I did that (to ask a setup clarification), it took them 7-days to respond.

If FutureBit won't help me, I'm out ~ $1200 and now have a stylish paper weight.

In the meantime, BitCoinMerch won't be getting any more of my business.

Did you buy it with a credit card? If so file a claim/charge back against BitCoinMerch.

If FutureBit is no help a VO meter is your best friend to check the PSU and the switch which was mentioned to be a problem.

@bubbAJoe
Well, if you don't get satisfaction from Futurebit or your CC company, and you also decide to not and try to fix it yourself, you could always sell it at a loss for parts. I for one would be willing to pay an insultingly low price for your misfortune as I'm sure I could dissect it over time to feed my needs.

Cheers!