Quote from: holydarkness on Today at 08:20:22 PM

Quote from: hatchkler on Today at 07:54:52 PM

Quote from: holydarkness on Today at 07:45:04 PM

As reaching their rep is quite an effort, I'll need an comprehensive understanding from your side, so I can wrote all of the details to them and hope they'll reply.

So, correct me if I am wrong. Throughout the time, you have three accounts, the first one, you asked for a ban and they complied to it, then you asked for it to be reopened, and later asked it to be permaban. And I assume that permaban works as you created another account instead of using the first one.

With the second account, you got banned "with no reason" and upon inquiring why you got banned, they explained that you made a statement, I guess on their chatbox, that you have signs of gambling problem, and so on, that leads them to put exclusion on you.

Then you created a third account. That lose money, and now you asked for all of the fund to be refunded instead of the one that's on the third account?

To gain further immersive understanding and be dead certain, may I know whether you wrote to them through self-exclusion protocol on the first attempt with your first account? i.e. specifically mentioned that you requested self exclusion, of which will prompt them with the self-exclusion protocol [the cool down period, the question if you'd like permaban or end the cool down, etc]?

And, what's your answer to these questions they asked upon your initial request to get your ban lifted?

https://talkimg.com/images/2024/11/21/bhmhJ.png

Yes i had 3 accounts
The first account was banned for reason i have asked because i have lost so much and i have asked them for pernament ban try onsite suppor ticket i have received it
Few days later i have asked for reopen and answered them with this https://imgur.com/vls46FB and account was unlocked 2 days later and i have deposited again and lost and then i have said to them i request pernament ban without any options for unban
The second account was banned because i have lost over 10k$ and i have clearly stated to them in im gambling addicted i cant control myself and i request pernament ban if not im going to lose everyting and they banned me
Few months later i have opened the third one and i have lost there 500-600$ and after this loss i have opened complaint on casino guru

i didnt know how self exclusion works back then so i just simply have asked for pernament ban without options for unban

all i got is this for the very first perma ban they never sended my suppor tickets or anyting like that i have asked many times https://imgur.com/cXtd2GR

And yes i request to be refunden of my second and third account

Ok, uhh, sorry, no offense, but I literally stare at my screen for a few seconds upon reading your reply as presented on the screenshot, finding myself dumbfounded.

https://talkimg.com/images/2024/11/21/bhFZg.png

Those were their problematic gambling assessment, and you lied through it by saying no to point one to four, of which otherwise will indicate a gambling addict and prompt them to enforce exclusion. Stated that you're in control for question number five while you fully aware that you're in fact not, and state that you gamble for fun while the fact would indicate that you gamble to satisfy your addiction.

And now you want them to bear the responsibility and consequences of your own fabricated answer?

Well yes i have lied that im in control but few days after i got unban i have asked again for pernament and cleary said without options for unban i request pernament ban

And yes this still counts as self exclude and if player opens new account during his previous account is banned the new account account will be closed too this is the answer i received from 5 onsite support agents and 2 try email