Quote from: holydarkness on November 21, 2024, 11:51:32 PM

Quote from: hatchkler on November 21, 2024, 08:25:33 PM

Quote from: holydarkness on November 21, 2024, 08:20:22 PM

Ok, uhh, sorry, no offense, but I literally stare at my screen for a few seconds upon reading your reply as presented on the screenshot, finding myself dumbfounded.

https://talkimg.com/images/2024/11/21/bhFZg.png

Those were their problematic gambling assessment, and you lied through it by saying no to point one to four, of which otherwise will indicate a gambling addict and prompt them to enforce exclusion. Stated that you're in control for question number five while you fully aware that you're in fact not, and state that you gamble for fun while the fact would indicate that you gamble to satisfy your addiction.

And now you want them to bear the responsibility and consequences of your own fabricated answer?

Well yes i have lied that im in control but few days after i got unban i have asked again for pernament and cleary said without options for unban i request pernament ban

And yes this still counts as self exclude and if player opens new account during his previous account is banned the new account account will be closed too this is the answer i received from 5 onsite support agents and 2 try email

The first sentence itself entitles you to lose your benefit of doubts. You lied there, how do we know you didn't lie on other narrative?

Nonetheless, moving on to the next point: self-exclusion and ban. Help me understand this, you have six accounts on two casinos, that we know of, and probably other accounts on other casinos too, you're saying you don't know the proper way to self-exclude in spite of the extensive amount of accounts you have?

Now, moving to a more serious topic, to answer your question, that's also already explained by CG's rep, no, at times, ban request, especially the ones worded like shown in your email, doesn't work like self-exclusion, especially when combined with your lies to their problematic gambling assessment questions.

When the stakes are high and the lost are significant, casinos understand that player can --at times-- enraged by the site and asked to be banned, to be severed from it, or... to make it more dramatic and on-point, "throw my account to the fire and burn it with hellfire! I don't need this cheating robbing leeching casinos bleed me to death! You just lose your most precious gambler because you cheated me and make me lose six times in a row! Bye! You can permanently lock my account, ban them for good! I don't care! Don't cry and beg me to return!"

And later on, after several days, the player calmed down and wanted to play again. He wrote that he needed his account back. And I guess that's when and where the problematic gambler assessment questions kicked in. This is why they need gamblers to go with self-exclusion procedure [as well as placing cool-down period as a buffer] instead of writing "I want to be banned". To know whether that last communication is a cry for help or a simple venting out their anger.

Simplified, at times and depending on the circumstances and the wordings, ban request does not equate to self-exclusion. Yours, unfortunately, did not indicate a request of self-exclusion, nor problematic gambling, that was strengthened with you passing the assessment with flying color. As a result, they did not mark you as a gambling addict, by your own doing. And all of the fund being in this account, logically, are not payable to you.

By your own assessment result, you're a healthy gambler who gamble for fun and had no difficulties. All of the loses are a risk you accepted as part of the fun game.

Their forced exclusion only kicked in on your second account when you send your distress signal and call-for-help. This results in marking you as a problematic gambler and any future account should be prevented from being created. And granted, they slipped on this by allowing you to have your third account. Of which made them decide to refund you with what's on the third account.

Could you help me understand where is the scam?

No matter if i have lied just to get unban the first time or whatever next happened
They themself have said no matter if u said us on the first account i request pernament ban without options we still consider this as self exclude and if u created new account it would be banned instantly
i have got this response by 5 onsite support agents and 2 try email
The second time i requested unban on that first account was during my complaint on casino guru (i have already got banned on the second and third one for gambling addicitong problems stated to them) they still prooceed to unban the first account and i have succesfully got it unbanned after i shared this with them on the casino guru complaint they banned it again heres picture of it https://imgur.com/SWgrGzP https://imgur.com/3sekgNU its clearly written there As you have taken the decision to cancel your Self-exclusion, before we can consider re-opening your account, please can you answer the following:
Its means that this account was self excluded and its in their tos self excluded account cant open new accounts if they do we goona ban them instant

If u think i have lied about anyting in this post please ask me for whatever u want i can share photos videos

And also opening multiple accounts at roobet is allowed if needed i can share pictures too