Hope we see improvement in time to come because the gambling market is still very young and a lot can be done by casinos around the market most especially the old platforms who already know the nuke and crane of the business.
I do not think any improvement is need. I can see people posting and complaining about freebitco.in and they are unresponsive in any way. That was not how freebitco.io was in the past until some months ago. I do not think there should be any improvement anyone should be hoping for when there are many other gambling sites that have good customer care and which their service is still better. But many people are still visiting the site, if care is not taking, tge traffic will significantly reduce sooner or later.