[...]
Ask this, "if the player contacted you through email and asked for a ban with no option for unban, then few days later asked for the account to be unlocked, and your team replied with problematic gambling assessment, [might be wise to copy the whole questions to that live support as we all know live support are not all-knowing and does not have an in-depth knowledge of every aspect of the casino] of which the player said no to point one to four, said in control of their gambling behavior for question 5, and played for fun instead of other reason for question 6, will the casino consider to ignore the player's request and put them in exclusion?"
I'll wait.
No, wait, I won't wait. I'm going to sleep. I'll read when I'm back to the forum tomorrow.
What about it ? here i have asked it as u said and explained to them everyting to the details and still the same answer
https://imgur.com/PIuppR1You may not open another account while locked/banned.
12:16 am
My apology for sounding a bit suspicious, I can't help but notice the gap you needed to produce the screenshots [yes, I've been watching you online since my last post and waited for your post, should just take minutes instead of an entire day] while you were previously very quick.
Please tell me that the time gap was because you're busy with life and attempting to recover yourself instead of you have to do several attempts to reach them, rephrase your question, fine tuning the words [since I see that on above screenshot, it's a watered down version of the question I suggested you to ask] until they managed to provide you with above explanation? Because the other ones, perhaps the ones where you copied my question, verbatim, gave an answer that didn't work with your narrative?
[...]
@holydarkness I believe you can smell what is happening here. This should be marked as a invalid case.
That I can, but sadly marking case as something in my list, as I want them to be, is not within my power. The thread is not authoritarian. I am simply the one who write them, but not the one who made the call [well, mostly]. The decision and call are made through evidence and narrative that lead us to be certain of the outcome and/or by the community's general consensus.
In my very personal opinion, if I may sound it, this case is not invalid [that's a status for cases without supporting evidences, while this case has... abundance of it], it's rather "resolved", given OP's intent is to play risk-free, if not his attempt to milk a casino through technical error that he found and see as an opportunity.
I think the main claim the OP is trying to get at is he was returned his $500 deposit for the third account but the casino did not give him anything for the second account he created where he was over $10,000 in losses.
If the OP declared he had an addiction and was spiralling out of control and was still allowed to open a second then third account, it makes no sense to return deposits for the just the third account. If the casino accepting some degree of blame then it cannot just be for one account (unless the OP has withheld some vital information).
[...]
Yes, his wish is to get totally refunded with his second account, as they failed to exclude him when he asked to be banned on his first account.
The problem here is, OP did not explicitly asked for self exclusion nor mentioned his addiction on that request to ban [with his first account], so from the casino's POV, I think they could be a bit unsure whether OP just venting his anger after losing big and ask for a ban [I believe the scenario is easily imaginable and happens to a lot of gamblers] or asking for an exclusion.
Matters got worse when OP asked to unban, they provided him with problematic gambling assessment, and he lied through it, indicating that he had no problem gambling. Thus, they removed the ban instead of placing him under problematic gambling. His issue only became clear when he cried for help with his second account.
Might want to read his other thread
with Stake, where he admitted on CG he had hundred accounts and asked for refund because he shouldn't be able to create that many accounts that ultimately lead him to losing a lot and became an addict.
yes previosly i have repsoned pretty much instant but now i was away from home not having acces to the forum
The picture i have provided is the first time i have asked them not like trying to find the one agent like that would do mistake or whatever
Yes its big problem that i have lied the first time to just get unbanned its my faulth but after that unban i have asked once again for Ban and got my account locked and i asked it to be pernamently
And also i have previosly many many times have asked my account to get pernamently banned try support tickets literally begged them and no one cared