My apology for sounding a bit suspicious, I can't help but notice the gap you needed to produce the screenshots [yes, I've been watching you online since my last post and waited for your post, should just take minutes instead of an entire day] while you were previously very quick.

Please tell me that the time gap was because you're busy with life and attempting to recover yourself instead of you have to do several attempts to reach them, rephrase your question, fine tuning the words [since I see that on above screenshot, it's a watered down version of the question I suggested you to ask] until they managed to provide you with above explanation? Because the other ones, perhaps the ones where you copied my question, verbatim, gave an answer that didn't work with your narrative?

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That I can, but sadly marking case as something in my list, as I want them to be, is not within my power. The thread is not authoritarian. I am simply the one who write them, but not the one who made the call [well, mostly]. The decision and call are made through evidence and narrative that lead us to be certain of the outcome and/or by the community's general consensus.

In my very personal opinion, if I may sound it, this case is not invalid [that's a status for cases without supporting evidences, while this case has... abundance of it], it's rather "resolved", given OP's intent is to play risk-free, if not his attempt to milk a casino through technical error that he found and see as an opportunity.

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Yes, his wish is to get totally refunded with his second account, as they failed to exclude him when he asked to be banned on his first account.

The problem here is, OP did not explicitly asked for self exclusion nor mentioned his addiction on that request to ban [with his first account], so from the casino's POV, I think they could be a bit unsure whether OP just venting his anger after losing big and ask for a ban [I believe the scenario is easily imaginable and happens to a lot of gamblers] or asking for an exclusion.

Matters got worse when OP asked to unban, they provided him with problematic gambling assessment, and he lied through it, indicating that he had no problem gambling. Thus, they removed the ban instead of placing him under problematic gambling. His issue only became clear when he cried for help with his second account.

Might want to read his other thread with Stake, where he admitted on CG he had hundred accounts and asked for refund because he shouldn't be able to create that many accounts that ultimately lead him to losing a lot and became an addict.