Because you "bypassed" the gambling addiction consideration when you falsified the assessment.

Yes, probably, when someone asked for a ban, they'll consider that as a request of exclusion, they put you into a cool down period of which you happen to pass it without knowing that you're under cool down. And when you asked for your account to be reopened, they face you with addiction assessment, and you indicated that you are not an addict. You gave them no reason to put you into exclusion.

Imagine for a moment this scenario:

Someone asked for a ban as a request to cool down. He is, true to the core of his heart, not a gambling addict. He is a very responsible gambler. That's why he asked for a cool down period [in form of a ban] when he thought he's a bit out of control and needed a break.

Later on, he regain control of himself and wanted to regain access. Roobet was unsure of his gambling behavior, so they gave him an assessment, of which he filled with all honesty, that he's not a gambling addict. And though the assessment said he's good to go, they'll still ban him.

He'll probably come here, writing a complaint about how he got banned and branded as an addict when he just wanted a little break and despite the self-assessment they gave him shows that he's not an addict.

That is your situation that they probably consider. That, true to your heart, you're not a gambling addict, you're a responsible gambler who asked for a break to regain your composure, and when you're ready to be back, you passed their assessment. If they did not release your account, they'll get accused for banning without valid reason.

The key point here is when you filled the self-assessment and falsified it. You indicate that you're not an addict. Thus, they will be in a very difficult situation if they still froze your account in spite of it.

We both know what happened here, all of us can see what you're trying to do, and we all know very well that you know what you're doing. My advise is: stop! What you're doing right now is just making it even more difficult for you to get away from your addiction.

Dwelling on this case [which the outcome is actually very clear] will just put you further down the hole instead of helping you start climbing up.

I'll boldly assume you have other accounts at other casinos. If you want to, I can try to reach those casinos, asking for your exclusion and informing all of them that you probably have several accounts on their platform, so they'll need to dig deep and exclude as many related account as they can, the ones that's not being mentioned.

Feel free to shoot me a PM with a written statement that you're currently with a situation with gambling behavior and needed to be excluded, as well as the username of each of the casinos. I promise that I'll try my best to reach each and every one of them to get you excluded.