Quote from: holydarkness on Today at 10:02:36 PM

Quote from: hatchkler on Today at 08:45:43 PM

Yea i get what are u saying but no matter if the first account was self excluded for reason gambling addiction that account was still banned the whole time self ban or whatever u wanna call it
9 of their agents have said the same asking for pernament ban without mentioning any gamblign addiction we still consired it as self exclude and if u create new account we goona ban it
or like the last one said it locked or banned

im just wondering why im still not eligible to receive refund on the second account if they say the above and my case match everyting of it i had locked account self banned (they consider this as self exclude) they did not stopped me at the second account

Thanks for the effors u put in this case if u could to transfer this to some connections that u got in Roobet and have the final try because i cant get in contact with them onsite support just transfer me to email support and they never reply to this case

Because you "bypassed" the gambling addiction consideration when you falsified the assessment.

Yes, probably, when someone asked for a ban, they'll consider that as a request of exclusion, they put you into a cool down period of which you happen to pass it without knowing that you're under cool down. And when you asked for your account to be reopened, they face you with addiction assessment, and you indicated that you are not an addict. You gave them no reason to put you into exclusion.

Imagine for a moment this scenario:

Someone asked for a ban as a request to cool down. He is, true to the core of his heart, not a gambling addict. He is a very responsible gambler. That's why he asked for a cool down period [in form of a ban] when he thought he's a bit out of control and needed a break.

Later on, he regain control of himself and wanted to regain access. Roobet was unsure of his gambling behavior, so they gave him an assessment, of which he filled with all honesty, that he's not a gambling addict. And though the assessment said he's good to go, they'll still ban him.

He'll probably come here, writing a complaint about how he got banned and branded as an addict when he just wanted a little break and despite the self-assessment they gave him shows that he's not an addict.

That is your situation that they probably consider. That, true to your heart, you're not a gambling addict, you're a responsible gambler who asked for a break to regain your composure, and when you're ready to be back, you passed their assessment. If they did not release your account, they'll get accused for banning without valid reason.

The key point here is when you filled the self-assessment and falsified it. You indicate that you're not an addict. Thus, they will be in a very difficult situation if they still froze your account in spite of it.

We both know what happened here, all of us can see what you're trying to do, and we all know very well that you know what you're doing. My advise is: stop! What you're doing right now is just making it even more difficult for you to get away from your addiction.

Dwelling on this case [which the outcome is actually very clear] will just put you further down the hole instead of helping you start climbing up.

I'll boldly assume you have other accounts at other casinos. If you want to, I can try to reach those casinos, asking for your exclusion and informing all of them that you probably have several accounts on their platform, so they'll need to dig deep and exclude as many related account as they can, the ones that's not being mentioned.

Feel free to shoot me a PM with a written statement that you're currently with a situation with gambling behavior and needed to be excluded, as well as the username of each of the casinos. I promise that I'll try my best to reach each and every one of them to get you excluded.

First of all im not trying anyting but just asking why did roobet not banned the second account if they said in the support ticket its doesnt matter if its gambling ban or just locked account

yes i do have accounts at other casinos but im happy playing there because they do offer deposit limits and loss limit which i have already aplied and i cant loose more than i can afford something that roobet still dont have

I know everyting would be easier if i asked for gambling self exclude on the first account
All of u are saying that i wanna milk the casino if i wanted to do that i would not loss 3k on the first acc 10k+ on the second and 500+ on third i have lost way more at other casinos did i made complaints about them? no i have not because they followed their tos while roobet did not
I had locked account while its banned /locked i was able to open new one thats it their support said u cant open new if u do it will get banned its same case for self ban /locked /gambling addiction ban / self exclude on x period of time

If u want please transfer this to your contact in roobet if not i guess thats it casino guru agent dont even wanna open my emails he never did i neeed to contact 10 people just so he sees my email and respond
Ask gamblers are saying contact their licence provider if u go to their site they do not accept complaints rn
Roobet dont wanna answer to my emails this is the only choice i have to post here