First of all im not trying anyting but just asking why did roobet not banned the second account if they said in the support ticket its doesnt matter if its gambling ban or just locked account
yes i do have accounts at other casinos but im happy playing there because they do offer deposit limits and loss limit which i have already aplied and i cant loose more than i can afford something that roobet still dont have
I know everyting would be easier if i asked for gambling self exclude on the first account
All of u are saying that i wanna milk the casino if i wanted to do that i would not loss 3k on the first acc 10k+ on the second and 500+ on third i have lost way more at other casinos did i made complaints about them? no i have not because they followed their tos while roobet did not
I had locked account while its banned /locked i was able to open new one thats it their support said u cant open new if u do it will get banned its same case for self ban /locked /gambling addiction ban / self exclude on x period of time
If u want please transfer this to your contact in roobet if not i guess thats it casino guru agent dont even wanna open my emails he never did i neeed to contact 10 people just so he sees my email and respond
Ask gamblers are saying contact their licence provider if u go to their site they do not accept complaints rn
Roobet dont wanna answer to my emails this is the only choice i have to post here
Thank you for clarifying the purpose of and what you seek from this thread. The reason why you're not excluded and just locked out has been repetitively explained here;
because your email request was not clear enough that it request to be self excluded. I've read your thread on casino guru and can see that it has also been explained in details to you
https://talkimg.com/images/2024/11/26/bOt33.jpegSuppose you clearly stated you're addicted and needed an exclusion, I believe Roobet will be more than happy and prompt in helping you with your situation, as evidenced by their swift action on the second account.
Now, if I may brush about live support's answer, in case you still insist that they said this so that should be those, Michal of CG has nicely conveyed what I have in mind from the beginning of attending to this case,
https://talkimg.com/images/2024/11/26/bOTS8.jpegThen can u answser me why did 9 of their agents said it counts as self exclude?
