Thank you for clarifying the purpose of and what you seek from this thread. The reason why you're not excluded and just locked out has been repetitively explained here; because your email request was not clear enough that it request to be self excluded. I've read your thread on casino guru and can see that it has also been explained in details to you
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Suppose you clearly stated you're addicted and needed an exclusion, I believe Roobet will be more than happy and prompt in helping you with your situation, as evidenced by their swift action on the second account.
Now, if I may brush about live support's answer, in case you still insist that they said this so that should be those, Michal of CG has nicely conveyed what I have in mind from the beginning of attending to this case,
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Then can u answser me why did 9 of their agents said it counts as self exclude?
Also when i requested unban the second time on that account i received this
https://imgur.com/pcOCgsrIt clearly says As you have taken the decision to cancel your Self-exclusion
So my account was self excluded?
I understand that theres diffrence between self exclude due gambling problems stated or just self exclude (self ban/ locked account ) but why it doesnt count as same? their support said it counts as same locked or banned account due to gambling problems
That has been answered by Michal [can be seen on the snippet I provided above], as well as --IIRC-- by Roobet's own representative on your discussion with them on CG.
You know what? Let's try to tackle this from different perspective, see if we can put an end to this case by giving you an immersive understanding what applied to your case, as it seems both CG and the overseers' explanations so far failed to help you understand.
It's a simple question. By the timeline I provided on
#44, approximately, it's either on 10th of December 2022 or by 8th of January 2023 that you first identify yourself with gambling addiction, thus you requested for a ban?