Quote from: JollyGood on Today at 10:34:04 PM

Had you not taken steps to open the second and third account you would not be in this predicament. The casino really should have more robust systems in place to avoid this happening but just because it has happened does not mean the casino has to shoulder 100% of the blame.

Keeping aside what has been said at Casino Guru I have two questions for you. First, what exactly would be an acceptable outcome for you and second, why do you insist on blaming the casino for you opening another account even though wanted to self-exclude?

Quote from: hatchkler on Today at 08:20:56 PM

Yes i know what casino guru agents says but that doesnt match what Roobet agents are saying and their TOS ?

This is not the first case Roobet to not ban gambling addicted players who have stated it casino guru is full of cases like me

Yes it my own fault that i have opened more accounts but if u are gambling addicted when it hits u will do everyting to just gamble again and the casino must do his best to stop it while in my case the casino did nothing
same kyc details same ip same pc + stated they knew its me and all of my accounts are linked to me

acceptable outcome is either 100% refund of the second account or atleast 60-70% since its big amounth and il sign document that says if i open in future more accounts (the casino not ban them ) im the one responsible for the losses if happen thats it refund me and il never come to you again or hear by me regarding this

I blame them because they did not do what their tos says and they do not have any system for gambling problematic players to stop them or limit for losses / deposits while mostly of other top casinos implemented them
and they do not have any options where u can get self exclude on X period of time that will be instant but u need to send email and wait 2-3 days for reply and then write them again yes i confirm my statement so just to get banned and during this period many people just go gamble again and lose