Quote from: holydarkness on Today at 09:27:04 AM

Quote from: hatchkler on November 26, 2024, 08:20:56 PM

Quote from: holydarkness on November 26, 2024, 07:26:42 PM

That has been answered by Michal [can be seen on the snippet I provided above], as well as --IIRC-- by Roobet's own representative on your discussion with them on CG.

You know what? Let's try to tackle this from different perspective, see if we can put an end to this case by giving you an immersive understanding what applied to your case, as it seems both CG and the overseers' explanations so far failed to help you understand.

It's a simple question: by the timeline I provided on #44, approximately, it's either on 10th of December 2022 or by 8th of January 2023 that you first identify yourself with gambling addiction, thus you requested for a ban?

Before i even asked for the first time ban from them try email the first account before that i have contacted them many times to be pernamently banned mentionion their casino is scam and theres no way that i could lose 20 black jack 3d hands in row and that i lost too much and i want perma ban i was not given back then and few days later i have contacted again after loss and then i send them email and i was given ban / 4 days later i lied on their questions and i was given ban once again and few days later i have requested again and i clearly stated pernament ban withouot options for unban doesnt this is consider that i wanna be self excluded pernamently?

Yes i know what casino guru agents says but that doesnt match what Roobet agents are saying and their TOS ? so why we should follow michal owns rules/tos instead of the casino where i played? its clear as day 9 of their agents have said the same their tos says it

If i said i wanna get ban on 1 week and i have opened account later then okey i would get it im not eligible for refunds but i clearly stated pernament ban withouot options for unban

Im asking u last time if u are willing to send this post to your connections to roobet to see what they goona say or i consider this complaint here as not solved and thats it u can mark it as not solved in your list

Oh, while we're at it and before I forget, move this thread to scam accusations board. It's currently on reputation, and it's a wrong board. The button to move a thread is at the bottom left of the page.

Regarding marking the thread as resolved, unresolved, invalid, etc. again, I can't mark a case as I wished or by certain user request. The status are based on general consensus and/or final findings throughout the discussion... uh, a bit correction... yes, certain request can determine a status, namely when the accuser [the OP of the thread] asked to withdraw the case or consider their situation resolved.

By their words, a case can be marked as "resolved". But not the other way round; marked as "unresolved" because they insist on it. Likewise, a case can't be marked as "resolved" because the casino demanded it to be. Fair, right? Neither side can ask for a status that favored them.

Now, your explanation, as interesting and [probably] graphic as it is, I am failed to get the answer of my question. If I may re-ask through repeating the question, where a simple yes or no as your answer will be enough: "by the timeline I provided on #44, approximately, it's either on 10th of December 2022 or by 8th of January 2023 that you first identify yourself with gambling addiction, thus you requested for a ban?"

And yes, I'll most likely reach them very soon. I think [well, hope] we're just a couple posts away from me reaching them and getting this thread concluded.

Quote from: The Sceptical Chymist on November 26, 2024, 11:14:15 PM

Quote from: holydarkness on November 21, 2024, 08:20:22 PM

And now you want them to bear the responsibility and consequences of your own fabricated answer?

OK, so OP lied....I've yet to come across someone with a gambling, alcohol, or drug problem that hasn't lied. And to be fair, he's admitting it here, so personally I wouldn't hold that against him to any great extent.

On the other hand, regardless of what an online casino promises as far as helping problem gamblers, ultimately the responsibility rests in the hands of the individual. A lot of these casinos have proven themselves to be shady as hell, and if you find out that they're not honoring their own promises in the name of preserving their profits, well, that shouldn't come as a surprise.

Is there anything a problem gambler can do that doesn't rely on trust that a casino will ban them from logging in or whatever else they say they'll do? This isn't the first time I've come across a complaint like this.

Yes, there are gambling-blocker softwares that problematic gamblers can use like betblocker, gamban, or gamblock that'll help them layered themselves against their problem without having to completely rely on the casino's exclusion system.

It started on 10th of December 2022 after a loss of 15-20 Blackjack 3D loss in row i deposited 6-7 times in few minutes and loss my first biggest loss after few minutes i got it in my head that i cross the line and wanted to be banned i have told them in chat many many times i request pernament ban this is scam no chancei can lose this much in row the dealer to get 10 times 21 in row and etc they responded with probably fair bla bla
after that i send them email that i request pernament ban 4 days later i asked for unban 3 days later i got it claimed all of my rewards throwed them away gambled and requested again pernament ban withouot any options for unban thats it i hope this explains your questions