Quote from: xLays on December 03, 2024, 10:59:26 PM

Quote from: Queentoshi on December 03, 2024, 03:54:34 PM

Quote from: panjul07 on December 03, 2024, 03:21:33 PM

You need to contact support in order to increase the limit, but since you told us that there is a bit lack of communication with the support so there is only one thing you can do (waiting).

It can be very discouraging for many gamblers to have to wait for response from support when they have issues, but that's an inevitable action to take if you really want serious issues resolved. On Issues, some casino's are very quick with how they respond and handle complaints because the management invested properly into a goodservice team to sort complains quickly. Some casinos are still limited in that aspect, and they workload is too much for the available service team that can handle those sort of complains, so response time is longer.

Casinopunkz is maybe troubled with this challenge, and something they are working on, things will improve with time.

It’s common for new casinos or those with a sudden increase in customers to have delays in their support replies. I experience this many times. But yes I agree that quick responses are very important for customer service in online casinos. Some casinos handle complaints fast to show they care about their players. But casinos like Casinopunkz might still be fixing their support systems, especially if they have many requests. Waiting can be annoying, but if they’re trying to get better, things might improve soon. A good support team is key for any casino that wants to keep its players happy and stay with your casino.

A casino is absolutely nothing without a strong support chat system because if there is anything that annoys a gamble more than losing then its having his or her funds pending and not being answer when he chats up for the error to be fixed, it might be so bad that the gambler lost his patience and even start up a case of fraud against the casino and we all know where that drives for the casino.