Quote from: stafstor on December 03, 2024, 08:51:18 PM

Just as an example, this client with ticket №500999 cant get his coins since July!
The victim provided the wallet administration with scans and photographs of documents and filled out a form. He recorded video several times to prove that the wallet really belonged to him. You can see for yourself in this screenshot how many messages were sent, and how the administration found fault with every little thing. But even this didn’t help.

Freewallet org didn’t let this client to withdraw coins!

Several days passed. The situation has not changed. Freewallet representatives are on this forum. But no reaction is visible from them
Ticket #510112
The Freewallet's administration has debited 840 DOGE from a client’s wallet, and this deduction is not related to a transaction fee. It was an unjustified withdrawal of funds, allegedly due to "inactivity on the wallet." Notably, such terms were not stated when the wallet was created. A secure crypto wallet is designed to ensure that no money can be withdrawn without the user’s knowledge or consent. The fundamental principle of cryptocurrency lies in its decentralization. Neither governments, banks, nor wallet administrators should have the authority to block or seize your assets. Cryptocurrencies gained popularity precisely because of this independence. However, in this instance, the client faced a series of violations: first, they were prohibited from withdrawing their assets, then their requests for assistance were ignored by tech support, and ultimately, the administration outright took their funds!
Ticket #500999
This user has been unable to access their coins since July! The victim went through extensive verification processes, providing scans and photographs of documents, filling out forms, and even recording multiple videos to prove ownership of the wallet. Despite these efforts, as shown in the screenshot, countless messages were sent, yet the administration nitpicked every detail, stalling the process further. Even after all this, the client still couldn't retrieve their funds.Freewallet.org has persistently refused to allow this client to withdraw their coins!