Quote from: MozartBach on December 04, 2024, 11:35:54 AM

Recently I made a low $ amount of BTG to TRX on Simpleswap.

Dear customer, as our support team has said to you several times, we ask you to check carefully the difference between fixed rate exchanges and floating rate exchanges. A fixed rate exchange is an exchange that allows you to receive exactly the estimated amount. The fixed rate exchange is independent of the market volatility. This means that changes in the coins rates do not affect the fixed rate exchange. When you create the fixed rate exchange you have 20 minutes to send us a deposit. There is a time limit because of the fact that the coins rates can change at any time, so we are exposed to huge risks.

A floating rate exchange is a classic cryptocurrency exchange type when the approximate receiving amount is shown at the time of the exchange creation. You can get either more or less coins than expected at the beginning of the floating rate exchange due to the volatile nature of the cryptocurrency market.

Please note that your swap was created at the FLOATING rate. Moreover, your deposit was received 28 minutes after creating the swap, so that's why we were not able to complete your swap at the initially estimated rate. Additionally, when the new rate was offered (~534.150028 TRX) you replied 2 hours 28 minutes after receiving the email from our team. Considering these facts your swap couldn't be completed at the rate that you wanted.

Please, stay in touch with the support team and let them know if you accept the offered bonus, so we can close this case.