Quote from: Bitinity on Today at 07:54:08 AM

Quote from: iv4n on Today at 07:43:19 AM

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A bit weird if you got the deposit bonus while it seems that you did not claim it or you did not activate it. I made my first deposit last month and I did not get the bonus as I did not claim it. Is there any button to cancel your bonus or players need to ask support in order to claim this unwanted bonus? Related to the support, I have never tried it since I have no significant issue so far except about the leadeboard of their tournament last week but they fixed it in less than 24 hours if I remember it correctly.

"Upon double checking his account, we noticed that his welcome bonus is still active, and the progression associated with it doesn’t fully align with his gaming history. It seems there was an issue with how the bonus calculations were applied.

To resolve this, we can cancel the bonus if he prefers. This will enable him to proceed with requesting a withdrawal without any restrictions tied to the bonus."

I guess it's OK to share this... I don't know if there is a button to cancel the bonus, in most casinos it goes automatically when you get to 0. I re-deposited and luckily got some nice winnings, only when I tried to withdraw I got a message that I have an active bonus.

I am still playing (what else to do) and I am down for 2-3 LTC. I sent them an email (4-5 hours ago) but so far no response. If they don't fix their support I doubt they will go far...

It's not fair... but we will see what the casino has to say. By then I might lose my entire balance...