Hey calm down. There is something wrong at somewhere between you guys. If the casino was bad as you said, others have also complain about it but Sr Members and above who have been in the forum for years are commenting good about the casino with their winning. And if you are having issue for contacting them directly, you. can pm their representative here and explain what happened with some evidences then he will forward the complain to them.
But it is very bad for a casino not to responding complains through their contact channels.
All people have rights to complain about services they are using but their accusations must have enough evidence to be valid. Without proper evidences, accusations will be considered as invalid, and let's make it clear that your forum member rank does not make your accusation automatically is valid.
Proofs are keys for validity of accusations and without proofs, no conclusion can be made and the company must be considered as innocent. It can be changed when the user brings more proofs to prove that his accusation is right.
I did not see valid complain against Casinopunkz.io business, it's my observation so far. Prove if I am wrong, of course with valid proofs.