It still wonders me what is going on as they are around 11 years, have grown massively and there were never a lot of issues. Wetsuit didn't really respond a lot in this forum but TheQuin was pretty responsive and answered almost all questions. I hope they can turn it around. They are still paying which is one of the most important things but they will need to come up with some plans to restore the trust in them.
After TheQuin left the forum, the communication with the community stopped. Although they created CSFBC and said that support would be handled by a professional team. However, as you can see, this has not led to anything because normal communication with the community is still lacking. In fact, they have some strange “professional” support team whose account, for some reason, has been inactive on this forum for months.