Quote from: holydarkness on December 11, 2024, 04:19:42 PM

Quote from: Horsbyname on December 10, 2024, 06:16:55 PM

Thank you for your input. as per the representative's earlier request, I have already provided proof of my account via a screenshot from my email. Additionally, I recall sharing a screenshot of one of my winning bets with a friend, either on Instagram or Telegram. I am currently trying to locate this screenshot, and if I find it, I will post it here as further evidence. Maybe it will help them to locate the other bets as well.

If more emails are requested, i can look into it, but what I really want is for the representative to provide my bet history here. This would allow me to verify the outcomes and ensure my losses were fair, which would help satisfy me and put my mind at ease regarding this matter.

Actually, what I asked is not screenshots of your winning bet that you shared with your friend in the past to retrieve its betID, though it might be helpful as they still have their big data of betID and simply unable to tie those betID on their database to your account as anything that ties you to their database has been severed due to GDPR compliance. What I asked, though, is the latest email exchange you had with them that brought you to your account closure.

From it, we might be able to see if you indeed asked for an account closure in such wording that prompt them to delete all your personal data due to GDPR or other broader context.

Quote from: Horsbyname on December 11, 2024, 02:41:18 PM

[...]
they claimed my account didn’t exist. Later, they acknowledged that it had been deleted. This inconsistency only adds to my doubts. Additionally, as I’ve stated before, I was not aware that accounts could be deleted on their site until I came across posts and reviews mentioning this possibility.

I urge them to explore every possibility to retrieve and share my bet history. Doing so would clear doubts and provide clarity on whether my losses were fair. I hope they reconsider and prioritize this step to address the concerns raised.

Actually, through a lens, what they said is consistent. They can't find your username, thus thinking that it didn't exist. Upon given proof that you had an email from DuckDice under that username, they concluded that the account existed in the past and no longer exist in the present, thus deleted. Regarding account being deleted, it's actually written on their ToS, I believe I pointed that somewhere in my older post in this thread.

Moving to your urge to retrieve your betting history, as you perhaps still unable to grasp the situation that applies here, if I may try to explain, your latest exchange of communication with them prompt them to delete your account and wipe everything clean [how true their claim is, that you asked for account deletion, can easily be proven or debunked by you digging your inbox and unearthed those last communications]. There is nothing left for them to tie a bet with your account, thus there is nothing retrievable. GDPR require all of private data to be wiped from a platform's database upon request and they complied to it.

Yes, I assume they still have their raw data of betID and the details, as it is required by their regulator, but those data can no longer be tied to you. Simply put, "SEZMISENK41" can no longer be found on their database. That account no longer exist. No bets, no balance, no withdrawal or deposit record. Nothing.

The best step you can try right now, from where I stand, is to find those latest email with them, to see if you do asked for an account deletion or they said it just to help their narrative. We shall see where should we move from that point.

Thank you for your explanation. To clarify, I never requested account deletion or closure in any communication with Duckdice, I only learned about this possibility after reading posts and reviews. The inconsistency in their responses remains concerning—they initially claimed my username didn’t exist, only to later acknowledge it had been deleted after I provided proof.This lack of transparency raises serious doubts about the platform’s handling of user data and complaints.

I have also shared another screenshot showing that I received a Hot Friday bonus for weekly wagering and losing https://imgur.com/a/cQ7Gtot as well as a screenshot showing my username along with a bet ID that I shared with a friend after wining a bet : https://imgur.com/a/Z852R43 I am confident I never requested deletion. again my only goal is to ensure my losses were fair and to seek clarity on this matter.

I kindly request users to support my red flag against Duckdice.io to raise awareness about these concerns: https://bitcointalk.org/index.php?action=trust;flag=3350.