Quote from: AHOYBRAUSE on December 14, 2024, 11:00:34 AM

Quote from: AHOYBRAUSE on December 13, 2024, 09:56:53 AM

Quote from: AHOYBRAUSE on December 11, 2024, 08:30:07 AM

BC is at it again, doing strange stuff to me. I got a sports free bet, which I won and got 5.65 BCD for it, not much but ok.
Now the thing is, you have to wager this amount 10 times in the sports book to unlock it, already a harsh requirement, it was a free bet after all. But ok, whatever, I did it anyway.
Ok, so I wagered, wagered over 220$ in the hours after getting the free bet. Now guess how much wager they registered, $43.13 ! This was 36 hours ago and still it's the same number. My host is a total dully and writes:

"I'm deeply sorry for the delay my dear. I kindly ask for your patience as it will be updated shortly tonight. Thank you so much for your understanding!"
"Kindly await for the bets to be settled, please. For sure the rollover will be updated."

These replies were 24 hours after the bets were made and 36 hours. Basically lying straight to my face because I know there is something wrong here. The "completed wager" already updated every single time after the bets, yet when I bet like 20$ it just registered like 5$.
The rules of this promo are clear cut, and they basically violate their own rules by doing this. Rules for this promo can be found here:
https://bcgame.nz/events/daily/event-detail

Coming back to this case unfortunately. Still after over 220$ in bets, rollover was 10x, I am at over 44X, my small bonus is still locked.
Host is pretending to understand and help but for 3.5 days there is only nonsense coming from her, as always.
So last night I made a small test bet of 3.1$ . And guess what, only 1.55$ of this bet were registered for the wager requirement of the rollover. Before the rollover was at 43.13$, now it's at 44.68$, exactly half my bet size more. Roll Eyes

Since on the first day I made a 126$ bet I have the strong suspicion they first of all only take 50% of your bet size for the rollover but also cap it at max 20$.
Meaning, even if you bet 1000$, only 20$ go towards the rollover. If you bet 10$ then 5$ will go to the rollover. This is clearly false advertisement since it states 10x rollover, nothing else. If only 50% of your wager actually count then this is a 20x rollover requirement obviously. Of course the cap of around 20$ makes it even worse.

I have searched anywhere in the rules, TOS and whatever and this "rule" is nowhere to be found. I am sure even the hosts, live support and discord mods aren't even aware about this since nobody has an explanation
It is not about the money in this case, I couldn't care less it's about false claims and terrible support to find an explanation.

Still unsolved and no explanation or reply whatsoever. Not from the discord mod who had me open a support ticket, not from the "live" support or my VIP host.
Worst of all when I ask about it on the discord "general-hall" all my posts get deleted from the mod, most likely the same guy that had me open the ticket but now ghosts me and doesn't reply. I made screenshots of all of it by the way.
It's a not a scam of course but its the worst form of false advertisement by a site and ignorance by staff I have been exposed to in a very long time. Such a rude and unprofessional approach should not be the norm at such a "big" casino.
Edit: And seconds after I posted this they kicked me from the server, this is just embarassing.

Hello AHOYBRAUSE,

Sorry that it took us so long to respond.

The calculation is correct, sportsbet wager contributes 50% to the total wagering requirement for the freebet bonus. Moreover, only bets with odds of 1.5 and above are considered into the calculation.

We pulled your betting log and if we may try explain to our best without violating your private data, it is correct that you wagered in total as you mentioned above. A couple of the bets though were bets with odds lower than 1.5 and they can not be counted as turnover. The rest of them are counted with 50% cap and it brought us to the same rollover number as you mentioned.

We are sorry for the confusion you experienced. But you can read more about the details of freebet requirements on this page, and please don't hesitate to reach us if some or any part of it is not clear.