Quote from: |MINER| on Today at 08:53:29 PM

Quote from: Salahmu on Today at 08:07:04 PM

I'm not actually against the idea of support team sleeping but what they should have done instead is to program it in such a way that some other persons will be work on the daily hours while some will be working at night since we have different time zones because people will always be gambling but however I have not check there discord channel yet but if they have an active one were any issue can be attended to is fine, however who have noticed that the team has worked on the issue we were complaining before about the name not displaying because as I tried to log in it took me back to the registration were I can put my name and some other requirements, you can check to also confirm.

Although I would not go against this kind of idea in terms of support system, but I will also never support it because since the casino site is open for gambling globally 24 hours a day and every day of the year and since it is related to technical issues, it is natural that there will be technical faults here and to solve it, there needs to be a 24 hour live support system.

What you’re suggesting is a shift system and it’s obviously the right way to go about working a support system. I have had to see notes on some support systems used to notify customers on what time they would be available to take and resolve complaints which is okay. In as much as that is okay, it’s ideal to know that, the support system also serves as a means to sell the casino to prospective customers. No customer or gambler likes to be kept hanging when a response or two could ease their stress in that moment.
As the case might be, an evolving gambling site might not have what it takes to run this but, it’s definitely something worth looking into.