Quote from: MandyShutup on December 16, 2024, 06:29:25 PM

Quote from: Ojima-ojo on December 16, 2024, 05:56:22 PM

Quote from: BABY SHOES on December 16, 2024, 11:08:27 AM

Quote from: C0vid19shuffle on December 16, 2024, 03:58:25 AM

I got my phone stolen back in may, and as a result a lot of my crypto casino accounts were compromised.. but I was able to get a lot of accounts back on different sites… but not shuffle, shuffle sided with the hacker as they set up 2fa and I haven’t been able to log in. I tried emailing them off my email I signed up with, several times now asking me questions I wouldn’t know how to answer unless I logged in to my account which the answers I provided weren’t good enough. I asked them if I could send them my Id to match my name and address I provided on the site and they said they couldn’t help me. I’ve tried multiple times to get my account back and over the course of this time, the hackers been using my account. The last time I tried they just all out suspended my account like really? With stake I was easily able to get my account back by sending them a selfie with ID and IP address of my last official login, shuffle on the other hand seemingly purposely sided with the hacker and let them use my account for months and didn’t want to help me at all. I lost a lot of money over this so thank you shuffle really there for your players. I’m telling everyone I can about this because it’s bs.

I don't know if this is a made-up story? It sounds like nonsense... especially when no evidence is shown.

You lost your mobile means you are responsible, don't blame the casino.
And was your shuffle account KYC before the mobile was stolen? If not then the casino can't do it for fear that you will be considered a fraudster.

This is the first time I've seen a case that is different from the others. Grin

Regardless of what the story is about, as long as he covid19shuffle could convey a possible reality story it means this should be given a special attention, because I'm the case of account hack at least when an individual complain through the registered email it should be given close attention of genuine possibilities, and at that the team can go further to ask for more verification is possible ask the customer to provide the selfie with the document used for verifying the account to prove it authentication.

He sold the account. I know the person he sold it to and he tried to get it back the day the token launched which locked the account.

How do you know that person? Do you know him personally, in real life?

Plus what's this you're telling us that "he sold" the account? For what purpose does a person sell his account which has already gone through KYC verification? Is the something illegal being done with the account? Moving money from nefarious sources through the casino to launder it for a percentage of the money perhaps?

🤔