There are something that happens which  could be avoided to this level. If you guys were fair enough even if the maintenance took place suddenly, apology message would have sent to the costumers about development through email and make sure that the customers' support contact both live chat and representative in any forum should be active. So when people lay their complains, the respond team would answer them speedily.

Because of all these issues, many people are not using big amounts to gamble on those accused casino or used big amounts to trade.