Quote from: Mate2237 on Today at 02:19:49 PM

Quote from: M1cha3lM on November 27, 2024, 03:18:24 PM

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There are something that happens which could be avoided to this level. If you guys were fair enough even if the maintenance took place suddenly, apology message would have sent to the costumers about development through email and make sure that the customers' support contact both live chat and representative in any forum should be active. So when people lay their complains, the respond team would answer them speedily.

Because of all these issues, many people are not using big amounts to gamble on those accused casino or used big amounts to trade. I don't know if this case has been resolved but I am just given my opinion on how to solve issues fast.

Hello, it is not been resolved still. Thanks for your reply, I am still waiting for a reply; and seems like they will not own up their mistake hence they are not saying sorry but they are checking my trading history (?). I was stripped of my ability to close my trade on a monday market opening hour with a 70x. When the maintenance was over I was almost liquidated. They are saying I am at fault because I cashed out the trade at 40K loss; which would be eventually liquidated in minutes. Sad for such a big casino acting this way.